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Policies & FAQs

Welcome to Jewelry By Jennifer Casady

CURRENT PROCESSING TIMES:

Ready to Ship ~ 1-3 BUSINESS DAYS.

Made to Order ~  4-7 BUSINESS DAYS.

All orders are packaged and ready to give as a gift with my signature recycled gift boxes, wrapped with ribbon, and protected with recycled tissue paper for an elegant presentation.

Payment Policy

I accept payment with all major Credit Cards via a secure SSL connection and PayPal.

6% sales tax will be applied to all Virginia residents.

Shipping Policy

UNITED STATES ORDERS:

Orders are processed and ship via USPS First Class Mail for a flat rate fee of $4.00 or you can choose USPS Priority Mail for a flat rate fee of $7.00 (please see processing times above).  Please note that Business Days do not include weekends nor holidays.  Once orders are processed and shipped I will send you a shipping notification with your Tracking Number.  Please ensure your shipping information is correct and current.  Should a package be returned to me, buyer will be responsible for shipping charges for me to reship your package to you.

INTERNATIONAL ORDERS:

I am not shipping internationally from my website at this time.  International orders may be placed in my Etsy shop only.

Returns Policy

Returns and/or exchanges can be made within 7 days of the purchase.  Please contact me immediately via email or my Contact form.  Shiping the returned/exchanged item to me will be the Buyer's responsibliity.  For your safety, I recommend that any return made to me be fully insured and via a carrier than provides tracking information (such as USPS Priority Mail).  Once I have received the item(s) in perfect, original condition in their original packaging/box, I can refund the cost of the item(s).  Shipping charges will not be refunded.  In the event that a returned package is lost or damaged during the shipment back to me, I will not be able to refund you.  You will need to contact the shipping courier that you selected and file an insurance claim.  All refunds will be made to the original purchaser via original payment method.  Some return exceptions to this policy may apply and is at my discretion.

Please note:  Custom Orders are NOT returnable.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item as per our policies above.

Custom Order Policy

Unfortunately my production schedule is very heavy limiting the amount of Custom Orders that I am able to create.  If you are interested in placing a custom order with me, please use my contact form to start the process.  ** Due to the nature of Custom Orders, please note that Custom Orders are *NOT* eligible to receive any promotions, discounts or sales that I am running at the time of inquiry. 

Custom Orders are NOT returnable.

Wholesale Policy

I am not accepting any new wholesale accounts at this time.

Privacy Policy

I do not share your personal nor financial information without your express permission.  Please note:  Customers who create an account with Jewelry By Jennifer Casady consent to receive our newsletter.  If you do not wish to receive our newsletter, simply opt out at the bottom of my newsletter emails.