Policies & FAQs

Welcome to Jewelry By Jennifer Casady.  

Thank you for another incredible year!  

During the month of December 2020, please place orders via my Etsy shop or Amazon shop.

My website is now closed for the remainder of the year as I enjoy celebrating Christmas and the New Year with my family.  I will reopen my website for orders mid-January.  Thank you!



My items are Made to Order and are processed within a 4-7 Business Day timeframe prior to shipping.

All orders are packaged ready to give as a gift within my signature recycled gift boxes, wrapped with ribbon, included within organza gift bags and protected with recycled tissue paper for an elegant presentation.

Payment Policy

I accept payment with all major Credit Cards via a secure SSL connection and PayPal.

6% sales tax will be applied to all Virginia residents.

Shipping Policy


Orders are processed and ship via USPS First Class Mail for a flat rate fee of $4.00 or you can choose USPS Priority Mail for a flat rate fee of $9.00 (please see processing times above).  Please note that Business Days do not include weekends nor holidays.  Once orders are processed and shipped I will send you a shipping notification with your Tracking Number.  Please ensure your shipping information is correct and current.  Should a package be returned to me, buyer will be responsible for shipping charges for me to reship your package to you.


I do not ship internationally.  Thank you for your understanding.

Returns Policy

Returns and/or exchanges can be made within 7 days of the purchase.  Please contact me immediately via email or my Contact form.  Shiping the returned/exchanged item to me will be the Buyer's responsibliity.  For your safety, I recommend that any return made to me be fully insured and via a carrier than provides tracking information (such as USPS Priority Mail).  Once I have received the item(s) in perfect, original condition in their original packaging/box, I can refund the cost of the item(s).  Shipping charges will not be refunded.  In the event that a returned package is lost or damaged during the shipment back to me, I will not be able to refund you.  You will need to contact the shipping courier that you selected and file an insurance claim.  All refunds will be made to the original purchaser via original payment method.  Some return exceptions to this policy may apply and is at my discretion.

Please note:  Custom Orders are NOT returnable.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item as per our policies above.

Custom Order Policy

Unfortunately my production schedule is very heavy limiting the amount of Custom Orders that I am able to create.  If you are interested in placing a custom order with me, please use my contact form to start the process.  ** Due to the nature of Custom Orders, please note that Custom Orders are *NOT* eligible to receive any promotions, discounts or sales that I am running at the time of inquiry. 

Custom Orders are NOT returnable.

Wholesale Policy

I am not accepting any new wholesale accounts at this time.

Privacy Policy

I do not share your personal nor financial information without your express permission.  Please note:  Customers who create an account with Jewelry By Jennifer Casady consent to receive our newsletter.  If you do not wish to receive our newsletter, simply opt out at the bottom of my newsletter emails.