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Policies & FAQs

CURRENT PROCESSING TIMES:

My items are Made to Order and are processed within a 3-7 Business Day timeframe prior to shipping.

All orders are packaged ready to give as a gift within my signature recycled gift boxes, included within organza gift bags and protected with recycled tissue paper for an elegant presentation.

Payment Policy

I accept payment with all major Credit Cards via a secure SSL connection and PayPal.

Sales tax will be applied to all Virginia residents.

Shipping Policy

UNITED STATES ORDERS:

Orders are processed and ship via USPS First Class Mail for a flat rate fee of $4.00 or you can choose USPS Priority Mail for a flat rate fee of $10.00 (please see processing times above).  Please note that Business Days do not include weekends nor holidays.  Once orders are processed and shipped I will send you a shipping notification with your Tracking Number.  Please ensure your shipping information is correct and current.  Should a package be returned to me, buyer will be responsible for shipping charges for me to reship your package to you.

INTERNATIONAL ORDERS:

I do not ship internationally.  Thank you for your understanding.

Returns Policy

Returns and/or exchanges can be made within 7 days of the purchase.  Please contact me immediately via email.  Shiping the returned/exchanged item to me will be the Buyer's responsibliity.  For your safety, I recommend that any return made to me be fully insured and via a carrier than provides tracking information (such as USPS Priority Mail).  Once I have received the item(s) in original condition in their original packaging/box, I can refund the cost of the item(s).  Shipping charges will not be refunded.  In the event  a returned package is lost or damaged during the shipment back to me, I will not be able to refund you.  You will need to contact the shipping courier that you selected and file an insurance claim.  All refunds will be made to the original purchaser via original payment method.  Some return exceptions to this policy may apply and is at my discretion.

Please note:  Custom Orders are NOT returnable.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. I will notify you via e-mail of your refund once I have received and processed the returned item as per our policies above.

Custom Order Policy

Due to my heavy production schedule, I do not accommodate Custom Order Requests.

Custom Orders are NOT returnable.

Wholesale Policy

I am not accepting any new wholesale accounts at this time, I am retail only.

Privacy Policy

See my Privacy Policy HERE.